![]() ![]() agents really doesn't have clue on how to resolve the issues, more issue lies on the system itself, in addition Intuit hired people who's literally clueless on what's happening on the system, they gave us some rushed shitty training, mostly consist of reading some long ass (useless) articles, then they expected us to do the job well. Plus, some glitches were not quite what they appeared to be, thank goodness-like the % sign showing in a dollar amount field for our state's workers comp! It's still a dollar amount - whew!Īctually. And yes, there are glitches, too, but those are being worked out. This year-end, there are at least a dozen improvements in QBO that are making our year-end and new year processes with our 40 clients far more efficient. In QBO, you can click the gear/settings icon and send feedback. When I've called the phone numbers directly it has been hours of being misdirected to the wrong departments. I tend to connect with better support people if I request a call back instead of using chat.Īlso, you really do have to go through their help links within the software, and not call a phone number directly. But, I do tend to find that the accountant support people are far better than the tech support that my clients can access. So far, unfortunately, I haven't had any help from my assigned account support person that u/BHConsultingLLC mentioned. Similar to u/BHConsultingLLC's comment, IME, there is better Intuit tech support when you are an accountant user / ProAdvisor. Crossing my fingers they are paying these wonderful folks appropriately. My biggest fear is that they will have a hard time keeping these specialized resources, because it's been my experience that Intuit turnover in their helpdesk ranks is shockingly high. I met with mine a month or so ago, and she was great. That being said, they recently rolled out a new support program for accountant users that assigns us a dedicated resource we can send all issues to, and they will do the legwork in finding solutions. It seems like every accounting conference or online event I go to, they are making announcements about their "new and improved" support process.but the new models have been just as awful and ineffective as the old ones. Unfortunately, I am getting the feeling that they have no idea how to fix it. I think they are completely aware of the issue - I don't think I've ever met a client colleague who thinks Intuit support is good. They have a 30 day trial if you want to try it before you buy it and they also have training videos if you want to see how to do things. If you're used to QuickBooks there will be some things that feel quirky, but it's really just because so much of the world doesn't know anything other than QuickBooks. net framework languages and they appear to be using a third-party set of controls and components (specifically the ones from DevExpress, or at least their using their report writer). When you call them an actual person answers the phone and they have been very responsive.Īs far as the 30 code comment, I don't know all of the technical details of their development, but I can tell you that their software appears to be written in one of the. Where I work now, we just implemented the payroll module and the onboarding was really easy. They used it for payroll and client books. The way I learned about Red Wing was when I worked for an accounting firm many years ago. They're actually based in Red Wing Minnesota, so I'm not sure if you found the right Red Wing company, there are several companies with that name, including a boot company. ![]() After this I am checking Xero or Sage or other companies as I have lost confidence in Intuit.If you can afford QuickBooks, you can afford Red Wing. My payroll must be sent within 2 hours and I am no further than "I am sorry for your inconvenience but you need different department". As I write this I am still being transferred from agent to agent. When I called about this they said my account was blocked for defaulting on payment even my payment is automatic, with overcharged higher rate and, of course, no reimbursement for Online version upgrade that never happened. I would get Must register error and if I clicked on it would say already registered. ![]() Or tell me I needed desktop support and then they would tell me I need online support. If I needed Billing they would transfer me to Bill pay. I was at least 1-2 times during the call transferred to bogus departments. This went on for several weeks where I call, everybody is so sorry about my issue but they continued to make things worse. They jacked up my rate, did not reimburse me. After that I just told them to cancel my upgrade and reimburse me the money. ![]()
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